Refunds

The policy

• 14 days, any payment. The first payment, or any monthly or yearly renewal: ask within 14 days of it and you get all of that payment back.
• No reason needed. You don't have to tell us why, though we're glad to hear it.
• The free trial costs nothing, so there's nothing to refund. Shoji simply goes back to Free when it ends.
• Your data stays. After a refund, Pro ends and Shoji goes back to Free. Nothing is deleted.

How to ask

1. Write to [email protected] from the email on your Shoji account, or reply to your receipt.
2. Say you'd like a refund. That's all.
3. The refund goes back to the way you paid, through our payment company. It usually shows within 5 to 10 working days, depending on your bank.

After 14 days

You can cancel any time, and Pro stays on until the end of the period you've paid for, with no further payments. If something's gone wrong with Shoji, write to us anyway: your rights under the Consumer Guarantees Act (or your local consumer law) still apply, whatever this page says.

Shoji Pro isn't on sale yet

This is the policy that will apply when it is. The full terms are on the terms page.